I wasn't always a cyborg. Like most people born before 1991, I had to learn how to adapt my body to the technological improvements made popular and convenient throughout the latter decades of the 20th Century. I didn't even start wearing glasses until 1999, let alone extend my lap into a bigger brain (2005), or my ear into a smaller version of that bigger brain (2009). But now my laptop and smartphone are as intimately related to my body, and as necessary for my daily functioning as my fingernails, eyelashes, and other evolutionary developments designed to make being alive more possible.
As time moves endlessly forward it is becoming more necessary to expand how I conceptualize my body's relationship with digital/new/cyber media. And I am not alone in doing this. Jonathan Goldstein's radio programme
WireTap is saturated with this thought experiment. The more I learn about cyberculture the more I understand the complexities that make up Goldstein's thematic--not to mention my own physical and psychological development.
In the book
Cyberculture Theorists: Manuel Castels and Donna Haraway, David Bell plunges into cyberculture as a complex topic of critical inquiry. What first attracted my attention was his particular engagement with the idea of technological determinism.
Technological determinism "The idea that technology affects society in a one-way relationship: technology is something done to society, to people, who passively experience its effects" (8).
While Bell readily acknowledges that this notion is an overly simplistic way of understanding the intimate relationships between people and technologies, he also recog
nizes the impact that this notion has on many (many) people:
at the symbolic (and therefore also at the experiential) level, lots of people do feel that they are in a deterministic relationship with these new technologies, that they are relatively powerless, that the makers and sellers of these things are in control, and that sometimes the technology itself is in control, too. (8)
Let me use myself as an example. This weekend I am going to Montreal to visit some friends. The cheapest means to get there is by bus, and the cheapest bus tickets can only be acquired via online purchasing. I have made online purchases dozens of times; I know the drill. I add my bus ticket to the virtual shopping cart; I fill out a form to prove that I am me and my credit card is mine; I click "submit."
In my typical online shopping experiences this is the moment when I receive confirmation that I am indeed who I am and my credit card is mine and now my bus ticket is also mine. But today my purchase required an additional step: I needed to fill out a "Verified by Visa" form. The form was mostly a more concise version of the previous, but with an additional box marked "password." I had (and continue to have) absolutely no idea what my Verified by Via password is. As with most password-protected web forms, there was an option for poor souls like me, who purchase online so rarely that we can actually fill out security clearance info once, save it, and then months later have no idea we've ever seen it before. I selected "forgot your password?" and was promptly redirected to yet
another form which
again repeated many of the questions I had already filled out (now twice). I filled out my birthdate, credit card number, security code on my credit card, my billing address, phone number, and email. All of this information was correct and matches the information my bank has AND the information Visa has. I know this because I have made online purchases before using this information. Verified by Visa, however, disagreed with the accuracy of said information, denied me the option of changing my password, and promptly froze my credit card.
Needing this bus ticket and feeling powerlessly angry, I immediately sent a text message to my partner which read thus: "fucking verified by visa has incorrect info and I couldn't buy my bus ticket online and now I can't use my card online for 24hrs." If we can presume that this text message accurately enunciates my thoughts and feelings on the matter (and as its author I can attest that it does), it is clear that even a relatively knowledgeable, smart-phone savvy, lap-top using adult still perceives technology in a relatively deterministic way. At no point did (or will) I blame myself for being unable to make this simple online purchase. Rather, I anthropomorphize (if one can even apply the term to cyber technology) Verified by Visa as some kind of material being with knowledge and intentions. It isn't a programme; it is an entity. The entity not only contains information about me, it
fucking contains the wrong information, as though it could somehow have helped itself, thereby helping
me. Moreover, it deliberately prevents me from taking any further steps to make this purchase by freezing my credit card for 24 hours. While I understand that this is part of a web of security measures developed to prevent credit card fraud, what it effectively does is deny the fact that I am me and my credit card is mine-- and as a line of code in a machine it really shouldn't have the right to do that. Moreover, being a line of code, it also doesn't listen to reason or accept the photo ID in my wallet as further proof that I really am me and my credit card really is mine.
And yet I return to digital technology immediately to
solve this problem! I send a text (SMS) to my partner and within three messages he understands that I need him to buy my ticket (online) for me using his credit card, more importantly understanding
why. At no point have I had any non-technologically-mediated human to human interaction, but I go from powerless to virtually (pun) omnipotent within moments.
And then I decide to write a blog post about it, which is my medium of storytelling.